Player Safety & Wellbeing

Responsible Gaming
at 98taka —
Play Smart, Stay Safe

98taka is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh and beyond. We believe that gambling should always be a form of entertainment — never a source of financial stress or emotional harm. Our responsible gaming programme gives every player the tools and information needed to stay in control.

Self-Exclusion Available on request
Deposit Limits Daily, weekly & monthly
18+ Only Strict age verification
Support [email protected]
Self-Exclusion Programme

Players who feel they need a break can request a self-exclusion period — from 30 days up to permanent closure. During self-exclusion, your account is fully locked and no deposits, bets, or logins are permitted.

Deposit Limit Controls

Set a daily, weekly, or monthly cap on how much you deposit into your 98taka account. Limits take effect immediately when reduced and can only be increased after a 7-day cooling-off period.

Session Time Limits

Choose how long each gaming session can last. Once your chosen time limit is reached, you will receive a clear alert and the platform will prompt you to take a break before continuing.

Reality Check Reminders

Enable periodic on-screen reminders that show how long you have been playing and your net gaming balance for the session. These gentle nudges help you stay aware of time and money spent.

Time-Out & Cool-Off

Need a short break without committing to full self-exclusion? Activate a time-out for 24 hours, 7 days, or 30 days. Your account is suspended for the period and automatically reinstated when it expires.

Loss Limit Settings

Define the maximum amount you are comfortable losing in a given period. Once your loss limit is reached, further wagering is blocked until the limit period resets — keeping your gaming within a budget you can afford.

Section 1

Our Commitment to Responsible Gaming

At 98taka, responsible gaming is not a checkbox — it is a core value embedded in how we design, operate, and monitor every aspect of our platform. We operate as an offshore online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur, and we take our duty of care to every player seriously.

We believe that the vast majority of players engage with casino games, cricket betting, Aviator, and slots as a form of entertainment — setting a budget, playing within their means, and enjoying the experience responsibly. Our commitment is to support those players while also identifying and assisting the smaller number of players who may be at risk of developing gambling-related problems.

Our responsible gaming programme is built on four principles:

  • Prevention — giving every player the tools to set limits before problems arise.
  • Awareness — helping players recognise the warning signs of problematic gambling behaviour.
  • Intervention — proactively reaching out when our monitoring systems detect patterns of concern.
  • Support — connecting players who need help with appropriate support resources and self-exclusion options without delay.

Gambling should never be used as a means of generating income, solving financial problems, or escaping personal difficulties. If you ever feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please use our tools, contact our support team, or reach out to a professional support organisation immediately.

Important Reminder
Gambling products carry a financial risk. Outcomes are determined by random number generation and are never predictable or guaranteed. Never chase losses — every session should be treated as independent and budgeted for accordingly.
Offshore Platform Notice
98taka operates as an offshore platform. Players in Bangladesh are solely responsible for verifying whether online gambling is legal in their jurisdiction before registering and playing.
SSL Encrypted & Fair Play
All games on 98taka use certified random number generators (RNGs) from providers including Pragmatic Play, Evolution Gaming, Spribe, and Microgaming. Game fairness is independently verified by the software providers themselves.
Section 2

Age Restriction & Verification

18+

Strictly Adults Only

The 98taka platform is exclusively available to persons aged 18 years or older. We enforce this requirement through mandatory age verification at the time of account registration and during the KYC (Know Your Customer) process. Any account found to belong to a person under the age of 18 will be closed immediately and all funds will be refunded to the originating payment method.

Why Age Verification Matters

Underage gambling carries serious risks — including the development of gambling habits during formative years, financial harm, and exposure to adult content and themes. 98taka has a zero-tolerance policy on underage gambling and requires all players to confirm they are 18 or over at the point of registration.

How We Verify Age

During the KYC process, all players are required to submit a valid government-issued identity document confirming their date of birth. Accepted documents include:

  • Bangladesh National Identity Card (NID)
  • Valid passport (any nationality)
  • Birth certificate accompanied by a photo ID

Accounts are restricted from withdrawing funds until KYC verification is successfully completed. In cases where age cannot be confirmed, the account will remain suspended until valid documentation is received.

Protecting Young People in Your Household

If you share a device or computer with minors, we strongly recommend using parental control software to prevent access to online gambling platforms. Tools such as Net Nanny, Qustodio, and similar applications can restrict access to gambling websites at the device or network level. Always keep your 98taka login credentials confidential and never save them on a shared device.

If you suspect a minor has gained access to a 98taka account — whether your own or someone else's — please contact us immediately at [email protected]. We will act without delay.

Section 3

Player Protection Tools

98taka provides a comprehensive suite of responsible gaming tools that all registered players can access and activate at any time. These tools are designed to help you maintain control over your gaming activity — setting clear boundaries on time, money, and access before problems have a chance to develop.

Daily Deposit Limit Cap the total amount you can deposit in any 24-hour period, in Bangladeshi Taka (৳).
Weekly Deposit Limit Set a rolling 7-day maximum deposit threshold to keep your weekly spend predictable.
Monthly Deposit Limit Define a hard ceiling on monthly deposits — once reached, no further deposits are accepted until the new calendar month begins.
Loss Limits Set the maximum loss you are willing to accept per day, week, or month. Wagering is blocked once the limit is hit.
Session Time Limit Limit individual gaming sessions to a set number of minutes or hours. An on-screen alert notifies you when your limit is near.
Reality Check Receive regular pop-up reminders showing elapsed session time and net balance — keeping you informed throughout your play.
Time-Out Take a temporary break of 24 hours, 7 days, or 30 days. Your account is suspended and automatically restored when the period expires.
Self-Exclusion Request a longer-term or permanent exclusion from the platform. Contact [email protected] to initiate this process immediately.
Marketing Opt-Out Unsubscribe from all promotional emails, SMS messages, and bonus notifications at any time — no questions asked.
Activity Statement Request a detailed statement of your gaming activity, deposits, withdrawals, and net results over any time period.
How to Activate These Tools
All responsible gaming tools can be activated by logging in to your 98taka account and navigating to the Responsible Gaming section of your account settings. Alternatively, email [email protected] with your username and a description of the limit or tool you would like to apply. Our team will implement your request within 24 hours of receiving it — and for self-exclusion requests, we act within 1 hour.
Section 4

Warning Signs of Problem Gambling

Problem gambling does not always develop suddenly. In many cases it builds gradually — starting as a recreational activity and slowly becoming something that occupies a disproportionate amount of time, money, and mental energy. Recognising the early warning signs is one of the most important steps towards regaining control. The following behaviours may indicate that gambling is becoming harmful.

  • Spending more money on gambling than you planned or can afford to lose
  • Chasing losses — continuing to bet in an attempt to win back money you have lost
  • Gambling to escape stress, anxiety, boredom, or personal problems
  • Borrowing money, selling possessions, or neglecting bills to fund gambling
  • Feeling restless, irritable, or anxious when trying to cut down or stop gambling
  • Lying to family members, friends, or employers about gambling activity
  • Gambling taking priority over work, family responsibilities, or health
  • Repeated unsuccessful attempts to control, reduce, or stop gambling
  • Continuing to gamble despite serious negative financial or personal consequences
  • Thinking about gambling constantly — planning the next session, reliving past wins
You Are Not Alone
Problem gambling affects people from all walks of life in Bangladesh and around the world. Recognising that gambling has become a problem is a brave and important first step. 98taka's support team is available to assist you in activating self-exclusion, setting limits, or simply talking through your options — contact us at [email protected] at any time.
Section 5

Self-Assessment

Answering the questions below honestly can help you evaluate whether your gambling habits are within a healthy range. This is not a clinical diagnostic tool — it is a personal reflection exercise. If you answer "yes" to three or more of these questions, we encourage you to take a break and consider speaking to a professional counsellor or activating one of our responsible gaming tools.

Ask Yourself These Questions

1
Have you ever gambled with money that was set aside for rent, food, utilities, or other essential expenses?
2
Have you ever spent more time or money gambling than you originally intended for a session?
3
Have you tried to win back money you lost by placing further bets (chasing losses)?
4
Have you borrowed money or sold items to pay for gambling or to cover debts caused by gambling?
5
Have you felt that you needed to gamble with increasingly large amounts of money to experience the same level of excitement?
6
Have your gambling habits negatively affected your relationships, your work, or your studies?
7
Do you feel anxious, irritable, or unable to concentrate when you are not gambling?
8
Have you hidden your gambling activity from people who are close to you?
0–2 "Yes" Answers
Your gambling behaviour appears to be within a recreational range. Continue to use our deposit and session limit tools to keep it that way, and revisit these questions regularly.
3–5 "Yes" Answers
Some aspects of your gambling behaviour may warrant attention. We recommend setting stricter deposit and session limits, taking a time-out, and considering a conversation with a support counsellor.
6+ "Yes" Answers
Your answers suggest gambling may be causing significant harm. Please contact 98taka support at [email protected] to activate self-exclusion, and reach out to a professional support organisation as soon as possible.

This self-assessment is based on internationally recognised problem gambling screening frameworks. It is provided for informational purposes only and does not constitute a clinical diagnosis.

Section 6

Getting Help & Support

If you believe gambling is becoming a problem for you or someone you care about, the most important thing to do is to seek help without delay. 98taka's support team can immediately activate self-exclusion and restrict your account, and we can point you towards professional support resources. Asking for help is a sign of strength — not weakness.

How 98taka Can Help You Right Now

1
Contact Our Support Team

Email [email protected] with the subject line "Responsible Gaming — Urgent". Our team will respond as a priority and can activate self-exclusion within 1 hour of receiving your request.

2
Activate Self-Exclusion

Request a self-exclusion period ranging from 30 days to permanent account closure. During this period, your account is fully locked — no deposits, bets, or logins are accepted, and you will not receive any promotional communications.

3
Withdraw Your Balance

Before self-exclusion takes effect, we will ensure any remaining balance in your account is returned to your registered bKash, Nagad, Rocket, or bank account without delay.

4
Seek Professional Support

We strongly encourage you to reach out to a counsellor, mental health professional, or a dedicated problem gambling support service. Speaking to someone trained in this area can make a significant difference.

5
Use Parental Controls

Install internet filtering tools on all devices you use to prevent access to gambling websites during your self-exclusion period. This adds a practical barrier between you and the platforms.

Recommended Support Resources

The following types of organisations provide professional, confidential support for individuals affected by problem gambling. We recommend searching locally or nationally for the most relevant service in Bangladesh or your region:

  • National mental health helplines and counselling services
  • Problem gambling helplines (available in many countries)
  • Local non-profit counselling centres and NGOs
  • Hospital and clinic-based addiction treatment programmes
  • Gamblers Anonymous (GA) peer support groups available in many cities worldwide
98taka Direct Support

For any responsible gaming concern — including activating self-exclusion, setting limits, or requesting your account activity report — contact us directly:

[email protected]

Subject line: "Responsible Gaming — Urgent"
Response time: within 1 hour for self-exclusion requests

Supporting Someone Else

If you are concerned that a family member or friend is experiencing gambling-related harm, you can contact 98taka on their behalf. With sufficient account identification details, we can investigate and take protective action. Friends and family members are encouraged to seek their own support too — living with someone affected by problem gambling can be emotionally demanding.

Section 7

Safer Gambling Tips

Whether you enjoy cricket betting on BPL and T20 World Cup matches, spinning slots from Pragmatic Play and Microgaming, playing Aviator crash games by Spribe, or exploring live casino tables powered by Evolution Gaming and Ezugi — the following practical tips will help you get the most out of your 98taka experience while staying firmly in control.

Set a Budget Before You Play

Decide on a fixed amount you are comfortable spending before you open any game or place any bet. Treat this amount as an entertainment expense — like a cinema ticket or a meal out — and never exceed it regardless of outcomes.

Never Chase Your Losses

Chasing losses is one of the most common and damaging patterns in problem gambling. If you reach your session budget, close the platform and walk away. No bet guarantees a win, and continuing to play in an attempt to recover losses almost always makes the situation worse.

Take Regular Breaks

Gaming sessions can feel shorter than they actually are, especially during engaging live casino rounds or fast-paced Aviator games. Use the session time limit and reality check tools to build regular breaks into your play and maintain a clear perspective.

Do Not Play When Emotional

Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgement and risk assessment, and can lead to decisions that feel reasonable in the moment but result in regret later.

Understand the Odds

All casino games and sports bets carry a mathematical house edge or margin. No betting strategy can overcome this edge in the long run. Understanding that outcomes are random and that the house always has a statistical advantage helps set realistic expectations.

Keep Gambling in Balance

Gambling should be one of many leisure activities in a balanced lifestyle — not the primary one. If you find that gambling is consistently taking precedence over family time, work, fitness, social activities, or other hobbies, it is time to reassess and use our limit-setting tools.

Section 8

Contact Our Support Team

98taka's responsible gaming support team is available to assist with any concern related to gambling safety, account limits, self-exclusion, or general wellbeing. We treat every responsible gaming enquiry with the highest level of urgency, care, and confidentiality. You do not need to be in crisis to reach out — we are equally happy to help you set up preventative limits before problems arise.

What We Can Do for You

  • Activate or adjust deposit limits, loss limits, and session time limits on your account
  • Apply a temporary time-out (24 hours, 7 days, or 30 days)
  • Process a self-exclusion request (30-day minimum up to permanent closure)
  • Provide a full account activity and transaction history report
  • Remove your account from all marketing and promotional communications
  • Assist family members or friends concerned about a loved one's gambling
  • Provide information and referrals to professional problem gambling support services

Response Time Commitment

We aim to acknowledge all responsible gaming emails within 2 hours and to fully action self-exclusion and limit requests within 24 hours — and usually much sooner. For urgent self-exclusion requests, we target a 1-hour turnaround from receipt of your email.

Confidentiality

All responsible gaming communications are handled in strict confidence by a dedicated member of the 98taka player safety team. Your request will not be shared with other teams, used for marketing purposes, or disclosed to any third party, except where required by law or to protect the safety of an individual.

Email Support

The primary channel for all responsible gaming requests. Send your enquiry to [email protected] with the subject line "Responsible Gaming". Include your registered username or email address and a clear description of your request.

Before You Contact Us
Many limit and tool settings can be applied instantly by logging in to your account and visiting the Responsible Gaming section in account settings. If you need immediate help or cannot access your account, email us directly — do not wait.
Your Data Is Protected
Any personal information you share in a responsible gaming request is processed in accordance with our Privacy Policy and used solely for the purpose of protecting your account and wellbeing. We do not use responsible gaming data for marketing profiling.

Play Responsibly at 98taka

Responsible gaming is the foundation of everything we do at 98taka. Set your limits, play within your means, and enjoy Bangladesh's favourite online casino and sports betting platform at its best.

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