Help & Support

98taka Frequently
Asked Questions

Everything Bangladeshi players need to know about 98taka — from creating your account and depositing via bKash or Nagad, to understanding bonuses, cricket betting rules, responsible gaming tools, and how to keep your account secure.

25 Questions Across 5 categories
English Bangladesh market
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This FAQ page covers the most common questions from 98taka players across Bangladesh — covering account setup and KYC, deposits and withdrawals via bKash, Nagad, Rocket and local banks, cricket and casino gameplay, bonus terms, and responsible gaming tools. If your question is not answered here, our support team is reachable at [email protected] at any time.

Easy Account Setup

Register on 98taka in under two minutes with your mobile number and NID. KYC verification is straightforward and handled by our team within 24 hours.

bKash, Nagad & Rocket

Deposit and withdraw using Bangladesh's most popular mobile financial services. Fast processing, low minimums, and zero platform fees on withdrawals.

Cricket Betting

Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals with competitive odds and a wide range of in-play markets available on match days.

Slots & Live Casino

Hundreds of slots from Pragmatic Play, NetEnt and Microgaming, plus live dealer tables by Evolution Gaming and Ezugi — all accessible from mobile.

Bonuses & Promotions

Welcome bonuses, seasonal offers around Eid and BPL season, and a loyalty programme that rewards consistent 98taka players with credits and perks.

Secure & Responsible

256-bit SSL encryption, certified RNG games, strict 18+ age verification, and a full suite of self-exclusion and limit-setting tools for player safety.

Account & Registration

Question

How do I create an account on 98taka?

Creating a 98taka account takes under two minutes. Visit the 98taka Login page, click the registration option, and fill in your name, email address, mobile number, date of birth, and a secure password. Once submitted, verify your mobile number via the OTP sent to your phone and your account will be active immediately.

Question

What documents do I need to verify my 98taka account?

98taka requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by a photo ID. Upload clear photos or scans through your account settings and our team typically completes verification within 24 hours.

Question

Is 98taka legal in Bangladesh?

98taka operates as an offshore online gaming platform. Players in Bangladesh are individually responsible for verifying the legality of online gambling in their own jurisdiction before registering and playing. 98taka does not operate under a Bangladeshi domestic licence. We strongly recommend consulting local laws before participating.

Question

I forgot my 98taka password — how do I reset it?

To reset your 98taka password, go to the Login page and click "Forgot Password". Enter the email address or mobile number linked to your account and we will send a reset link or OTP within a few minutes. Follow the link to set a new password. If you do not receive the message, check your spam folder or contact [email protected].

Question

Can I have more than one 98taka account?

No. 98taka strictly allows one account per person, per household, and per device. Creating multiple accounts to claim duplicate bonuses is a violation of our Terms and Conditions and will result in the closure of all associated accounts and the forfeiture of any bonus balances. If you have accidentally created a duplicate account, contact [email protected] immediately.

Question

How do I close my 98taka account?

To close your 98taka account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and reason for closure. Any remaining balance will be refunded to your registered payment method before the account is deactivated. If you are closing due to gambling concerns, please also consider requesting self-exclusion.

Deposits & Withdrawals

Question

How do I deposit money into my 98taka account using bKash?

To deposit via bKash on 98taka, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, copy the 98taka merchant number displayed on screen, then open your bKash app and send the payment using the "Send Money" option. Enter your 98taka transaction reference in the note field and your deposit will be credited within minutes.

Question

How long does a bKash deposit take on 98taka?

bKash deposits on 98taka are typically credited to your account within 5 to 15 minutes of the transaction being confirmed by bKash. During peak hours — such as BPL or IPL match days — processing may take slightly longer. If your deposit has not appeared after 30 minutes, contact [email protected] with your bKash transaction ID.

Question

Can I deposit on 98taka using Nagad or Rocket?

Yes, 98taka supports deposits via Nagad, Rocket, and Upay in addition to bKash. The deposit process is the same for all mobile financial services — select your preferred provider in the Deposit section, follow the on-screen instructions, and your funds will be credited typically within 5 to 20 minutes of confirmation. Dutch-Bangla Bank, BRAC Bank, and City Bank transfers are also accepted.

Question

What is the minimum deposit amount on 98taka?

The minimum deposit on 98taka is ৳200 BDT for mobile financial services such as bKash, Nagad, and Rocket. For bank transfers through Dutch-Bangla Bank, BRAC Bank, or other supported Bangladeshi banks, the minimum deposit is ৳500 BDT. There is no maximum deposit limit set by 98taka, though your payment provider may impose its own daily transaction caps.

Question

What is the minimum withdrawal amount on 98taka?

The minimum withdrawal amount on 98taka is ৳500 BDT for all supported payment methods including bKash, Nagad, Rocket, and bank transfers. Withdrawals below this threshold are not processed. There are no withdrawal fees charged by 98taka, though your bank or mobile financial service provider may apply their own standard transfer charges.

Question

How long does a withdrawal from 98taka take?

Withdrawal requests on 98taka are typically processed within 1 to 24 hours after approval. bKash, Nagad, and Rocket withdrawals are usually the fastest, often arriving within 1 to 4 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or City Bank may take 1 to 3 business days depending on your bank's processing schedule. KYC verification must be completed before any withdrawal is approved.

Question

Are there any fees for withdrawing from 98taka?

98taka does not charge any platform-side fees on withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their standard transaction fees as per their own pricing schedules. We recommend checking your provider's current fee structure before initiating a withdrawal. All net amounts are credited as shown in your withdrawal confirmation.

Games & Gameplay

Question

Can I bet on BPL cricket matches on 98taka?

Yes, 98taka offers cricket betting on BPL (Bangladesh Premier League) matches, along with IPL, T20 World Cup, ICC tournaments, and international test series featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, total runs, and a wide range of in-play markets. Navigate to the Cricket section from the main menu to see all available events and odds.

Question

What slots games are available on 98taka?

98taka offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Hacksaw Gaming. The catalogue includes classic 3-reel slots, modern video slots with bonus rounds, and progressive jackpot games. Visit the Slots section on the 98taka menu to browse the full library, filter by provider, and find your preferred game.

Question

Is the Aviator game available on 98taka?

Yes, Aviator by Spribe is available on 98taka and is one of the most popular games on the platform among Bangladeshi players. Aviator is a crash-style game where a multiplier increases until the plane flies away — you cash out before it crashes to lock in your winnings. The game uses a provably fair RNG, so every round is independently verifiable.

Question

Does 98taka have live casino games?

98taka features a full live casino lobby powered by Evolution Gaming and Ezugi, offering live baccarat, live roulette, live blackjack, live teen patti, and live andar bahar with real dealers streamed in high definition. The live casino is accessible 24 hours a day, 7 days a week, including during major festival periods such as Eid and Pohela Boishakh.

Question

Can I play 98taka games on my mobile phone?

Yes, 98taka is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply visit 98taka.app in your smartphone browser and the site will adapt to your screen size automatically. All games, including cricket betting, slots, Aviator, and live casino, are accessible from mobile with no loss of functionality.

Question

What is the RTP on 98taka slot games?

Return-to-Player (RTP) percentages on 98taka slots vary by game and provider. Most Pragmatic Play and NetEnt slots carry RTPs between 94% and 97%, which is standard for the online casino industry. The RTP for each individual game is disclosed in that game's information or rules section. A higher RTP means a lower house edge over a large number of spins.

Bonuses & Promotions

Question

What welcome bonus does 98taka offer new players?

98taka offers a welcome bonus to newly registered players on their first deposit. Bonus details — including the match percentage, maximum bonus amount in BDT, and eligible games — are displayed on the Promotions page and may vary by campaign period. Seasonal promotions tied to events such as Eid, the BPL season, or the IPL may offer enhanced welcome offers.

Question

What are the wagering requirements on 98taka bonuses?

Wagering requirements on 98taka bonuses specify how many times the bonus amount must be wagered before any winnings derived from it can be withdrawn. For example, a 30x wagering requirement on a ৳1,000 bonus means you must place ৳30,000 in eligible bets before withdrawing bonus-derived winnings. Full wagering terms are stated clearly for each individual promotion.

Question

Do 98taka bonuses expire?

Yes, all 98taka bonuses carry an expiry period during which the wagering requirements must be met. The typical validity window is 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not fulfilled within the validity window, the bonus and any associated winnings are forfeited. Check individual promotion terms for exact expiry dates.

Question

Does 98taka have a loyalty or VIP programme?

98taka rewards regular players through an ongoing loyalty programme where consistent activity earns points redeemable for bonus credits, free spins, and enhanced withdrawal limits. Higher-tier VIP players receive dedicated account management, faster withdrawal processing, and exclusive promotional offers. Contact [email protected] for details on how to join or advance within the programme.

Question

Can I use a bonus on cricket betting as well as casino games?

Bonus eligibility on 98taka varies by promotion. Some bonuses are valid exclusively for casino games such as slots or live tables, while others apply to sports betting markets including cricket. The eligible products for each bonus are clearly listed in the promotion's terms. Using a bonus on an ineligible product may result in the bonus being voided without notice.

Question

How do I claim a promotion or bonus code on 98taka?

To claim a promotion on 98taka, navigate to the Promotions page while logged in and click the relevant offer. Some promotions are credited automatically on deposit, while others require you to enter a bonus code at the cashier. If you have a bonus code, enter it in the designated field during the deposit process before confirming the transaction — codes cannot be applied retroactively.

Safety & Responsible Gaming

Question

Is 98taka safe and secure for Bangladeshi players?

98taka uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers, including financial transactions and personal information. All games use certified random number generators (RNGs) supplied by licensed providers such as Pragmatic Play, Evolution Gaming, Spribe, and Microgaming. Your payment data is never stored in plain text on our systems.

Question

What age do I need to be to play on 98taka?

You must be 18 years of age or older to register and play on 98taka. This is a strict requirement with no exceptions. All players are required to submit government-issued age verification documents during KYC. Any account found to belong to a person under 18 will be immediately closed and all funds returned to the originating payment method.

Question

How do I self-exclude from 98taka?

To self-exclude from 98taka, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your username and the exclusion period you want (30 days, 6 months, 1 year, or permanent). Our team will lock your account within 1 hour of receiving the request, block all marketing communications, and ensure any remaining balance is returned to you.

Question

Can I set deposit or spending limits on my 98taka account?

Yes. 98taka provides deposit limits, loss limits, and session time limits that you can configure directly within your account settings under the Responsible Gaming section. Limits can be set on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately, while requests to increase a limit are subject to a cooling-off period to protect player welfare.

Question

What should I do if I think I have a gambling problem?

If you feel gambling is negatively affecting your finances, relationships, or mental health, contact 98taka support immediately at [email protected] to activate a time-out or self-exclusion. We also encourage you to reach out to international problem gambling helplines and counselling services. Gambling should be entertainment — if it stops feeling that way, please seek help promptly.

Question

How does 98taka prevent underage gambling?

98taka enforces strict age verification at registration and during the KYC process. All new accounts must provide a government-issued ID confirming the player is 18 or older. Accounts with unverified age are restricted from depositing or withdrawing. We also encourage parents and guardians to use parental control tools to prevent minors from accessing online gambling sites.

18+ Only
98taka is strictly for adults aged 18 and above. Age verification is mandatory for all accounts. If you are under 18, you are not permitted to register or play on this platform under any circumstances.
Your Data Is Safe
All personal and financial data on 98taka is protected by 256-bit SSL encryption. We do not sell, share, or disclose your personal information to third parties except where required by law.
Need Support?
For any responsible gaming concern — deposit limits, self-exclusion, time-out, or account activity reports — email [email protected] with subject "Responsible Gaming". Self-exclusion requests are actioned within 1 hour.
More Information
For a full breakdown of all responsible gaming tools and player protection policies available at 98taka, visit our dedicated Responsible Gaming page.

Still Have a Question?

Our support team is available around the clock to help with any query not covered above. You can also explore the 98taka platform directly — create your account and experience it for yourself.

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