Privacy Policy
98taka Player Data Commitment
Your privacy matters to us. This Privacy Policy explains what personal data 98taka collects, why we collect it, how it is used, and the rights you hold over your own information as a player on our Bangladesh online casino and sports betting platform.
Your Data Is Protected
All personal information you share with 98taka is stored on encrypted, access-controlled servers. We apply industry-standard TLS/SSL encryption to every data transfer between your device and our platform.
No Unnecessary Sharing
98taka does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with verified service partners — payment processors, game providers, and fraud prevention tools — strictly as needed to operate the platform.
You Control Your Data
Registered players on 98taka have the right to access, correct, and request deletion of their personal data at any time. Submit your request to our support team and we will respond within a reasonable timeframe.
Transparent Cookie Use
We use essential, functional, and analytics cookies to keep the platform running smoothly and to understand how players interact with 98taka. You can review which cookies are active and manage your preferences through your browser settings.
Secure Payment Data
Payment data — including bKash, Nagad, Rocket, and bank account information — is handled by PCI-DSS compliant payment processors. 98taka does not store full card numbers or mobile banking PINs on its own servers.
KYC Document Handling
Identity documents submitted for KYC verification — such as national ID cards, passports, and proof of address — are stored securely and accessed only by authorised compliance staff. Documents are retained for the period required by applicable regulations.
Data We Collect
When you register, use, or interact with the 98taka platform, we collect a range of personal and technical data. The categories below describe what we collect, why we need it, and the lawful basis on which we process it. We collect only the minimum data necessary to deliver our services safely, fairly, and in compliance with responsible gaming obligations.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, NID / passport number | Account registration, age verification (18+), KYC compliance, fraud prevention |
| Contact Data | Email address, mobile phone number, residential address (Dhaka, Chittagong, Sylhet, etc.) | Account communications, password recovery, transaction notifications, support |
| Financial Data | bKash / Nagad / Rocket mobile wallet numbers, bank account name and number, transaction history, deposit and withdrawal amounts in BDT (৳) | Processing deposits and withdrawals, verifying payment method ownership, anti-money-laundering checks |
| Gaming Activity Data | Game sessions, bet amounts, win/loss records, Aviator round history, cricket and basketball betting history, bonus claims, wagering progress | Providing gaming services, calculating bonus eligibility, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, geolocation (country/region level) | Platform security, fraud detection, restricted-jurisdiction screening, performance optimisation |
| Usage Data | Pages visited, features used, click paths, session duration, referral source | Analytics, user experience improvement, marketing effectiveness measurement (aggregate, not individually targeted) |
| Communications Data | Support chat logs, email correspondence with [email protected], dispute records | Support case management, quality assurance, legal dispute records |
| KYC Documents | Scanned national ID card, passport, selfie with ID, proof of address, proof of payment method ownership | Identity verification, age verification, fraud prevention, regulatory compliance |
Data We Do Not Collect
98taka does not collect full payment card numbers, CVV codes, or mobile banking PINs. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond photographic ID for KYC purposes), or health data — except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or problem gambling support request.
Data Collected From Minors
The 98taka platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under 18 years of age. If we become aware that data belonging to a minor has been submitted, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please contact us at [email protected] without delay.
How We Use Your Data
98taka processes your personal data for a number of clearly defined purposes. We do not use your data for purposes incompatible with those disclosed at the time of collection. The primary lawful bases for our processing activities are the performance of our contract with you (providing the gaming service you have registered for), compliance with legal obligations (including KYC and anti-money-laundering requirements), our legitimate interests (fraud prevention, platform security, responsible gaming monitoring), and in limited cases, your explicit consent (marketing communications).
Service Delivery
We use your identity, contact, financial, and gaming activity data to create and manage your account, process your deposits and withdrawals in Bangladeshi Taka (৳), make the full range of casino games and sports betting markets available to you, calculate bonus eligibility and wagering progress, and resolve any disputes you raise regarding game outcomes or transactions.
Security & Fraud Prevention
Technical and identity data is used to protect the platform against fraud, money laundering, bonus abuse, and unauthorised access. This includes screening IP addresses against restricted-jurisdiction blocklists, detecting multiple account registrations from the same device or payment method, and monitoring unusual betting patterns that may indicate the use of prohibited automated tools.
Responsible Gaming
Gaming activity data — including session duration, bet frequency, deposit volume, and loss thresholds — is analysed to identify players who may be exhibiting signs of problem gambling. Where such indicators are detected, 98taka may proactively reach out to offer responsible gaming tools, or apply account restrictions in accordance with our Responsible Gaming policy. This processing is conducted in the legitimate interests of player welfare.
Legal & Regulatory Compliance
We are required to retain certain categories of data — including identity documents, transaction records, and KYC files — for defined periods to satisfy our obligations under applicable anti-money-laundering, counter-terrorism-financing, and financial record-keeping requirements. This data is not used for any purpose beyond compliance and dispute resolution.
Marketing Communications
With your consent, we may use your contact data to send promotional emails or SMS messages about bonuses, seasonal offers (Eid, Pohela Boishakh, Victory Day promotions), new game launches, and cricket or basketball betting boosts. You may withdraw your marketing consent at any time by contacting [email protected] or using the unsubscribe option in any promotional message. Withdrawal of marketing consent does not affect your ability to use the platform.
98taka does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any data sharing that occurs is limited strictly to what is necessary to deliver our services — for example, passing your payment details to a processing partner to execute a withdrawal, or sharing device fingerprint data with a fraud prevention provider.
Some of our fraud detection and responsible gaming monitoring processes involve automated analysis of account data. Where an automated process results in a significant decision affecting your account — such as a temporary restriction or a bonus forfeiture — you have the right to request human review of that decision. Contact [email protected] to exercise this right.
Data Sharing & Disclosure
98taka shares your personal data only where it is strictly necessary to provide our services, meet legal obligations, or protect the security of the platform and its players. We do not disclose your data to any party outside the categories described below. All third-party service providers engaged by 98taka are required to handle your data in a manner consistent with the protections described in this Privacy Policy.
Payment Service Providers
To process your deposits and withdrawals, we share relevant financial and identity data with our payment service partners. These include mobile financial service operators such as bKash, Nagad, Rocket, and Upay, as well as banking partners including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, and international card networks such as Visa and Mastercard. Each payment partner processes your data under its own privacy terms and in accordance with applicable financial services regulations.
Game Software Providers
Games on the 98taka platform are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, and Hacksaw Gaming. When you play a game, technical session data — including your account identifier, bet amounts, and round results — is transmitted to the relevant game provider's servers for the purpose of delivering the game and recording outcomes. Game providers do not receive your full identity documents or payment method details.
KYC & Identity Verification Partners
To fulfil our age verification (18+) and identity verification obligations, we may engage third-party KYC service providers. These providers receive the identity documents and personal details you submit during the verification process, and they return a verification result to 98taka. KYC partners are bound by confidentiality agreements and data processing agreements that restrict their use of your data to identity verification purposes only.
Fraud Prevention & Security
Technical data, including IP addresses, device fingerprints, and behavioural patterns, may be shared with third-party fraud prevention and cybersecurity service providers. This sharing is conducted in our legitimate interests of maintaining platform security and protecting players from fraudulent activity.
Legal & Regulatory Authorities
We will disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so — for example, in response to a lawful court order, regulatory investigation, or anti-money-laundering inquiry. We will notify you of any such disclosure where we are legally permitted to do so.
Business Transfers
In the event that 98taka undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer via email or via a prominent notice on the platform before your data becomes subject to a materially different privacy policy.
Data Retention
98taka retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods below reflect our standard data management practices. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Regulatory compliance, dispute resolution, re-registration prevention for self-excluded players |
| Transaction Records | 7 years from transaction date | Anti-money-laundering record-keeping obligations |
| KYC Documents | 5 years after account closure | Identity verification audit trail, regulatory obligations |
| Gaming Activity Logs | 3 years from the date of each session | Dispute resolution, responsible gaming monitoring, fraud investigation |
| Support Communications | 3 years from last correspondence | Quality assurance, dispute records, legal proceedings |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent basis for marketing communications |
| Technical / Log Data | 12 months | Security monitoring, fraud detection, platform performance analysis |
| Anonymised Analytics Data | Indefinite (no personal identifiers retained) | Long-term platform improvement; data is not personally identifiable |
If you request deletion of your personal data before the end of an applicable retention period, we will delete or anonymise the data to the maximum extent permitted by our legal obligations. Where we are required to retain certain records for compliance purposes, we will restrict access to that data so that it is used only for those compliance purposes and is not actively processed for any other purpose.
Your Privacy Rights
As a player on the 98taka platform, you hold a number of rights over your personal data. These rights apply regardless of whether your account is active or closed. To exercise any of the rights listed below, contact our support team at [email protected] with a clear description of your request. We aim to respond within 30 days of receiving a valid request. We may need to verify your identity before processing your request.
Data Security
98taka takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. No online platform can guarantee absolute security, but we work continuously to maintain a robust security posture appropriate to the nature and volume of data we process.
Technical Safeguards
All data transmitted between your browser or mobile device and the 98taka platform is encrypted using TLS 1.2 or higher. Player account passwords are hashed using industry-standard one-way cryptographic algorithms — we do not store plaintext passwords. Sensitive data at rest, including KYC documents and financial records, is stored using AES-256 encryption on access-controlled servers.
Access Controls
Access to player personal data is restricted on a strict need-to-know basis. Internal staff access is governed by role-based access controls, and all access to sensitive data is logged and audited. Administrative access to production systems requires multi-factor authentication. Third-party service providers are granted access only to the data necessary to perform their contracted functions and are prohibited from using it for any other purpose.
Incident Response
In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 98taka will notify affected individuals and relevant authorities as required under applicable data protection law. Notifications will be issued without undue delay, and will describe the nature of the breach, the categories of data affected, and the steps being taken to address it. Players are encouraged to report any suspected security incidents to [email protected] immediately.
Player Responsibility
While 98taka implements robust security on the platform side, the security of your account also depends on the strength and confidentiality of your login credentials. We strongly recommend that you use a unique, complex password for your 98taka account, enable two-factor authentication, and never share your login credentials with any third party. 98taka will never ask for your password by email, phone, or live chat.
- Two-factor authentication (2FA)
- Login activity notifications via email
- Session timeout after inactivity
- Account lock after multiple failed login attempts
- SSL/TLS encryption on all connections
- Secure password reset via verified email
If you believe your 98taka account has been accessed without your authorisation, or if you discover a potential security vulnerability on the platform, please contact us immediately at [email protected]. Include as much detail as possible — the date and time of the incident, any unusual activity observed, and the device or network used. Our security team will investigate and respond as a priority.
Contact & Data Protection
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 98taka handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries in a timely, transparent, and respectful manner.
How to Reach Us
The primary point of contact for all privacy and data protection matters is our support team, reachable by email at [email protected]. Please include "Privacy Request" in the subject line of your message and clearly describe the nature of your enquiry or request. We aim to acknowledge all privacy-related messages within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.
Data Subject Requests
To submit a formal data subject request — such as a request for access, rectification, erasure, restriction, portability, or objection — email [email protected] with the subject line "Data Subject Request". Please include your registered account username or email address and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing the request, to ensure that personal data is not disclosed to or acted upon by an unauthorised third party.
Complaints
If you are not satisfied with how 98taka has handled your personal data or responded to a privacy request, you have the right to escalate your complaint. We encourage you to contact us first so that we can attempt to resolve the issue directly. We take all complaints seriously and will review each one carefully, aiming to provide a resolution within 30 days of receiving the complaint.
Policy Updates & Notification
98taka reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, platform features, or applicable regulations. When material changes are made, we will notify registered players via email to their registered address and/or by posting a prominent notice on the platform. The updated policy will indicate the effective date of the revision at the top of this page. Your continued use of the 98taka platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
This Privacy Policy was last reviewed and updated in January 2026.
Privacy & Data Enquiries
Email: [email protected]
Subject line: "Privacy Request"
Response time: within 30 calendar days
Business hours: Bangladesh Standard Time (UTC+6)
Many common account-related queries — such as updating your contact details, reviewing your transaction history, or adjusting your responsible gaming limits — can be handled directly through your account settings once you are logged in. For data subject requests or privacy complaints that require formal handling, please use the email contact above rather than the live support chat.
Your Privacy Is Our Priority
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